Welcome to Mcket! This Privacy Policy explains how SOMAME APP LTD ("we," "us," or "our") collects, uses, and protects your information when you use our mobile application and related services (collectively, the "Service").
2. Information We Collect
2.1 Personal Information
We collect the following types of personal information:
Name and contact information (phone number, email address)
Location data (for delivery purposes)
Payment information (processed securely by third-party providers)
Order history and preferences
Account credentials and profile information
2.2 Usage Information
We automatically collect information about how you use our Service, including:
Device information (type, operating system, unique identifiers)
App usage patterns and interactions
Log data and error reports
Analytics data to improve our services
3. How We Use Your Information
We use your information to:
Provide and improve our errand services
Process orders and facilitate deliveries
Communicate with you about your orders and account
Send important updates and notifications
Ensure platform security and prevent fraud
Analyze usage patterns to enhance user experience
Comply with legal obligations
4. Information Sharing
We may share your information with:
Erranders: Limited information necessary to complete your orders
Vendors: Order details for fulfillment purposes
Payment Processors: Secure payment processing
Service Providers: Third parties who assist in operating our platform
Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Encryption of sensitive data
Secure data transmission protocols
Regular security assessments
Access controls and authentication measures
Employee training on data protection
6. Your Rights
You have the right to:
Access your personal information
Correct inaccurate or incomplete data
Delete your account and associated data
Object to certain processing activities
Withdraw consent where applicable
Data portability (receive your data in a structured format)
7. Location Data
We collect and use location data to:
Enable accurate delivery services
Match you with nearby erranders
Provide real-time tracking
Improve service quality and efficiency
You can control location permissions through your device settings, though this may affect some service features.
8. Data Retention
We retain your information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records as required
9. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services, and we encourage you to review their privacy policies.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, through the app. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
This Privacy Policy is governed by the laws of Ghana. Any disputes arising from this policy shall be resolved in accordance with Ghanaian law and jurisdiction.
