These Partner Terms and Conditions govern the relationship between SOMAME APP LTD ("Mcket") and business partners who wish to offer their products and services through the Mcket platform.
A business entity (vendor, restaurant, retailer, or service provider) that has entered into an agreement with Mcket to offer products or services through the platform.
The Mcket mobile application and related services that connect customers with partners for errand and delivery services.
A partner who has completed Mcket's verification process and has been approved to offer services through the platform.
To become a partner, your business must:
All potential partners must complete our verification process, which includes:
Partners must:
Partners must clearly communicate their operating hours and availability on the platform. Any changes to hours or temporary closures must be updated promptly.
Partners must comply with:
Mcket charges a commission on each order processed through the platform. Commission rates are agreed upon during the partnership agreement and may vary based on:
Mcket processes payments from customers and remits partner earnings according to the agreed payment schedule, typically weekly or bi-weekly.
Partners maintain control over their product pricing, but agree to competitive and fair pricing practices. Mcket reserves the right to highlight pricing discrepancies that may affect customer experience.
Partners must provide:
Partners are responsible for:
Mcket may feature partner businesses in marketing materials, app promotions, and advertising campaigns. Partners consent to reasonable use of their business name, logo, and product images for platform promotion.
Partners may run promotions through the platform, including:
Mcket monitors partner performance through:
Partners are expected to maintain minimum performance standards. Consistently poor performance may result in partnership review or termination.
Partners may access limited customer information necessary for order fulfillment. This information must be:
Mcket collects and analyzes anonymized business data to improve platform services and provide insights to partners.
All rights to the Mcket platform, including trademarks, technology, and proprietary systems, remain with SOMAME APP LTD.
Partners retain ownership of their business names, logos, and product content but grant Mcket license to use this content for platform operations and marketing.
Either party may terminate the partnership for:
Partnership termination requires appropriate notice period as specified in the partnership agreement. Final payments and data handling will be completed according to agreed procedures.
Mcket will assist in resolving customer disputes related to partner orders. Partners are expected to cooperate in finding fair resolutions.
Disputes between partners and Mcket should first be addressed through direct communication. Unresolved disputes may be subject to arbitration as specified in the partnership agreement.
Partners are responsible for:
Mcket's liability is limited to providing the platform service and facilitating connections between partners and customers.
SOMAME APP LTD reserves the right to update these partner terms. Significant changes will be communicated to partners with appropriate notice.
The platform may undergo updates and improvements. Partners will be notified of major changes that affect their operations.
For partnership inquiries or support, contact us at:
This partnership agreement is governed by the laws of Ghana. Any disputes arising from this agreement shall be resolved in accordance with Ghanaian law and jurisdiction.
By entering into a partnership with Mcket, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.